Privacy Policy

Personal Data Held, Reasons and for How Long

Microsys Solutions Ltd is the data controller for any personal data you provide us with.

The information you provide will only be used to communicate with you and to allow us to provide services requested by you or the organisation you work for.

If you are a designated contact for your organisation or have requested that we add you to our mailing list, we will occasionally send you information by email which we believe is important or of interest to you or your organisation.

Personal data can be stored for the period that we supply services to the individual or the organisation that the individual works for. If we cease to provide services to the individual or organisation, data will then be deleted in line with our data retention policy.

We record incoming and outgoing telephone calls and these are stored for up to 2 months. These recordings will only be accessed by authorised Microsys staff for the purposes of training or clarification, to allow us to deliver our services to the highest standards.

We will endeavour to hold this information securely.

Lawful Basis for Processing Personal Data

In most cases the lawful basis for processing personal data is ‘contract’ in that Microsys will have a contract with the organisation that the individual works for.

On occasion, Microsys provides services to individuals or organisations where there is no formal contract in place and in these cases the lawful basis will be ‘legitimate interests’ as the processing of the personal data will be needed to provide a product, service or information requested by the individual.

Access to personal information

Microsys Solutions Ltd will give people access to their own personal information upon request. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • let you have a copy of the information in a format that you can use

To make a request you need to put the request in writing to the Microsys Solutions Ltd, 5 Grange Road, Edinburgh EH9 1UH

If we do hold information about you, you can ask us to correct any mistakes or have the information removed if you believe it there is no longer a requirement for us to hold it, by contacting us at the same address.

Disclosure of personal information to 3rd parties

Microsys Solutions Ltd does not pass personal data to 3rd parties unless the individual has explicitly agreed to it.

Typically this would happen if the individual or the organisation they work for has requested a product or service via Microsys that will be provided by a 3rd party and the 3rd party needs the individuals details to be able to deliver this product or service.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:





Google Analytics


Identity cookie – this cookie enables us to estimate our audience size and usage pattern.

2 years

Google Analytics


Session cookie – these cookies enable us to identify you as a user between page loads. This allows us to remember certain settings.

30 minutes/End of browser session

Google Analytics __utmt Request cookie - used to throttle request rates 10 minutes

Google Analytics


Referral cookie – this cookie stores the referral used by you to reach our sites (e.g. a website search, an advert etc). The cookie is used to calculate search engine traffic, ad campaigns and page navigation within our own sites.

6 months

Google Analytics


Optimiser cookie – this cookie helps determine the most effective design for our sites.

2 years


There will also be a cookie with a unique name (a string around 32 characters long) with a similarly unique value - this is a cookie set by the CMS our site runs on in order to allow it to track your progress through the site and is helpful to allow the site to be able to remember any settings or requests you have made.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on April 23rd 2019. The most up to date version of this notice will be available at any time on our web site:

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